Privacy Policy

This Privacy Policy explains how Kuro Cookware ("we," "us," or "our") collects, uses, stores, and shares personal information when you visit our website ("Website") or purchase products ("Products"). By using this Website, you agree to the practices described. We may update this Policy from time to time by posting a revised version on this page.

Data controller

References to "we," "us," or "our" refer to the entity responsible for determining how your personal information is used.

Individuals covered

• Visitors — individuals who browse our Website
• Customers — individuals who purchase, request, or receive Products
• Contacts — individuals who reach out via the Website, email, or other communication channels

Information we collect

Fields marked with an asterisk (*) are required. If you choose not to provide required information, we may be unable to give you access to the Website, deliver Products, or respond to inquiries.

• From Visitors: IP address or unique device identifiers*
• From Customers: username, password, full name*, email address*, billing address*, shipping address*, payment information*, phone number
• From Contacts: full name*, email address*, and any additional personal information you voluntarily provide

Purposes of data use

• Processing and delivering orders
• Managing accounts and processing payments
• Analyzing Website usage and collecting performance statistics
• Personalizing your Website experience
• Improving our Website and Products based on feedback and behavior
• Research, development, and product improvement (including machine learning)
• Customer support and non-marketing communications (such as order confirmations)
• Technical operations and project management
• Ensuring security and integrity, and preventing fraud
• Complying with legal obligations or lawful requests
• Direct marketing, only with your consent

Your personal information will not be used for unrelated purposes unless you provide explicit consent, the purpose is directly related to the original reason for collection, or it is permitted or required by applicable laws.

Information sharing

We may share personal information with our employees; our subsidiaries and their staff; Shopify Inc. (our e-commerce platform provider); PayPal Holdings Inc. and other payment processors; shipping and logistics partners; third-party service providers (administrative, IT and software vendors, data analytics, cloud providers, credit assessment services); our insurers and banking partners; legal, financial, or accounting advisors; government authorities when legally required; and third parties involved in mergers, acquisitions, or asset sales.

Note: When using a payment processor, you enter a direct agreement with that processor. Please review their privacy policies separately.

Cookies

Our use of cookies is described in detail in our Cookie Policy, which forms part of this Privacy Policy. We use cookies to ensure technical functionality, remember your preferences, analyze navigation and performance, and understand your behavior for personalized content. You may disable cookies through your browser settings; however, this may affect Website performance or personalization.

Data retention

We retain personal information only for as long as needed to fulfill the purposes for which it was collected. After that, data is deleted unless required to be retained by law or by legitimate business need.

Access and correction rights

Depending on applicable laws, you may have the right to request a copy of your personal information (unless exempt) and to request correction of inaccurate personal information. Requests may be denied if the information is already accurate or if the request concerns opinions rather than factual records. We may charge a reasonable fee for fulfilling certain requests, where permitted by law.

Direct marketing

We may use your personal information for direct marketing only with your consent. We use your full name and email address for promotions, product updates, and special announcements. You may choose which types of marketing messages you receive, and you may always opt out by replying to any email with "unsubscribe" or by contacting us directly.